Our service is experiencing a very high level of enquiries. We are currently aiming to respond to all voicemails, emails and web enquiries within 5 working days.
To help us to support you as quickly and efficiently as possible, we ask that you choose one method of contacting us and allow the 5 working days before following up on your query. Each additional contact would take a separate place in the queue and the duty officer would not be aware of them when responding to your initial enquiry received at an earlier date.
Also, as many of our enquires are linked to statutory processes with timescales, we are unable to prioritise contacts marked as urgent for response. Unfortunately, we are unable to contact local authority teams on your behalf regarding complaints, including delays with EHC needs assessments and plans. Our service can provide information and advice on complaint rights and procedures, which is also available on our website: www.leedssendiass.co.uk.
The Leeds SENDIASS steering group met in July 2023. If you would like to receive a copy of the meeting minutes, please email email@example.com