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General Data Protection Regulation Statement (GDPR)

Special Educational Needs and Disabilities Information Advice and Support Services (SENDIASS) in Leeds, is committed to respecting the rights of service users to confidentiality and anonymity when seeking advice.

We take service users privacy seriously and will only use their personal information to provide advice and support to them when it has been requested from us. This is in compliance with the General Data Protection Regulation (GDPR) 2018 which states that services must ensure that we handle service users information safely and securely.

Leeds SENDIASS provide a self-referral service for parents and carers, young people and children offering information, advice and support appertaining to a child or young person’s Special Educational Need or Disability (SEND). This includes processes relating to education, health and social care.

The service is funded by Leeds City Council, but operates at an arm’s length to offer a confidential service to those that contact the service for information, advice and support.

Leeds City Council are the Data Controller for this information and the legal basis for processing the data is performance of a task carried out in the public interest by Leeds City Council. Leeds SENDIASS process service user information on behalf of Leeds City Council.

Leeds SENDIASS use a confidential database with no connection to Leeds City Council. The database is hosted by an external provider and managed by the service manager of the Service.

Information we will gather about service users and their child

With our service users agreement, Leeds SENDIASS will gather personal information and record information about them and their child on the Leeds SENDIASS confidential case management system (data base). This information will be focussed on their child’s Special Educational Needs and disabilities.

We will get most of this information from the service user, however, with their permission we may retrieve information from different services, schools, colleges or systems they input into. We will only access the information that we need to support their own individual situation.

Service users are under no obligation to provide this information but it may limit the range of support we may be able to offer them if they do not provide it. We will obtain their agreement before we share their information with relevant providers.

The personal information we collect will include a service users:

  • name
  • child’s name
  • address
  • child’s age and date of birth
  • email address
  • telephone number
  • ethnicity
  • parental responsibility

The school or educational setting information we collect will include:

  • information relating to their child’s disability or needs
  • information relating to their child’s education
  • how the service user wishes to be contacted (telephone, text, email or letter)

Leeds SENDIASS will use the service users information to:

  • inform their on-going casework
  • have an accurate on-going record of their enquiry
  • provide face to face and on the phone support and advice
  • carry out regular monitoring
  • analyse our services and their demographic reach
  • identify and build up anonymous statistics about things that parents or carers, children and young people in general are concerned about and the difficulties they are facing
  • help with service improvements and evaluations
  • discuss a child or young person with Leeds City Council, the voluntary sector, outside agencies or education settings staff, regarding your case work enquiry.
  • assist with complaints and dispute resolution

Service users can withdraw their agreement to work with Leeds SENDIASS at any time. Should they choose to do so, we will no longer process their information for the purpose or purposes originally agreed to, unless we have another legitimate basis for doing so in law.

To withdraw an agreement to work with Leeds SENDIASS, please contact:

The information service users provide to Leeds SENDIASS will not be shared. There may be circumstances where we may use and share information without a service users agreement, as we are legally required to do so if we believe there are significant concerns relating to them, their child or young person’s safety or wellbeing.

Service users have rights in respect of the information we hold about them and their child, including the right to ask for access to their information. You can also read more about service users rights information.

To exercise any rights, please email dpfoi@leeds.gov.uk or write to:

  • Information Management & Governance,
    PO Box 837,
    LS1 9PZ

Service users in touch with Leeds SENDIASS may also receive information about consultations, evaluation questionnaires and invites to focus groups. They do not have to take part.

For more information and advice, call our helpline or email us.

Cookies

www.leedssendiass.co.uk uses cookies. These are small text files that 'remember' bits of information from your visit to a website using your IP address.

Cookies make the interaction between you and the website faster and easier. Without them the website thinks you are a new visitor every time you move to a new page.

We also use them to collect anonymous statistics about how people use the site, and to help us make it as easy for you to use as we can.

A cookie is stored on your computer or mobile device by a website's server. Only that server can retrieve or read the contents of that cookie. Each cookie is unique to your web browser. So if we put a cookie on your computer, it can't be read by any other website.

There are two types of cookie:

Session cookies automatically delete when you close your browser or after a few minutes if you have left the site open without using it. They mean you don't have to keep re-submitting information as you move through the site or carry out transactions.

Persistent cookies remember information from previous visits and are kept when the web browser is closed. They may be used for remembering any setting you have changed or analysing website traffic.

We use cookies to ensure that we give you the best experience on our website; if you continue without changing your cookie settings we assume that you are happy with our use of cookies. However, you can change your cookie settings at any time.

You can set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. You can also see what cookies have been set and how to manage and delete them. The way in which you do this depends upon the web browser which you use. Go to www.aboutcookies.org or www.allaboutcookies.org to find out more.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Cookies that we use on www.leedssendiass.co.uk

1. Cookies strictly necessary for the site to function

These cookies are essential to providing the specific service requested and as such do not need consent from the site user. These may be part of how the web site is constructed and are often automatically generated. Generally these only exist while the web browser is open (called a session). They are not used to collect any information about the individual.

2. Cookies that help us improve the performance of our sites

We collect anonymous web statistics from our website to help us understand how many people access it, how it is used, and to help us improve the user experience of our website. We use Google Analytics (Universal Analytics) and Monsido to do this. They store several cookies on users' computers or mobiles which are used to collect information to analyse which parts of the site are most useful to our visitors and to help us find and . We also use this kind of cookie to track errors and missing files. The information is used only for web analytics and no personal details are stored.

The information we collect includes:

  • The name of your internet service provider and the internet protocol (IP) address you are using. This may or may not identify a specific computer.
  • The date and time you visit our website, and the pages you look at.
  • The internet address of any websites which have linked you directly to our site.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

For more information visit Google's privacy and terms

3. Cookies needed to improve the functionality of our sites

These cookies are used to allow the web site to remember choices the visitor makes. This may be to personalise information or remember settings like text size or background colours. These cookies however actually only identify the device and not an individual.

YouTube cookie (VISITOR_INFO1_LIVE): tracks YouTube video views data, it is only used in aggregate.

Google cookie (PREF): records preferences for various services on Google.